Last updated: August 7, 2025

Karamel Kompagniet operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Karamel Kompagniet is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

The personal data we collect or process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be associated with you or another individual. Personal information does not include information that is collected anonymously or that has been anonymized so that it cannot identify or reasonably be associated with you. We may collect or process the following categories of personal information, including information derived from that personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact information, including your name and address, billing address, delivery address, telephone number and email address.
• Financial information, including credit card, debit card and bank account numbers, payment card details, bank account details, transaction details, payment method, payment confirmation and other payment information.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, add to your cart, add to your wish list or purchase, return, exchange or cancel, and your previous transactions.
• Communications with us, including the information you include in your communications with us, such as when you submit a customer support request.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate the Services.

Sources of personal data

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers, including when we use them to enable certain technologies and when they collect or process your personal data on our behalf.
• From our partners or other third parties

How we use your personal information

Depending on how you interact with us or which of the services you use, we may use personal information for the following purposes:

• Provide, customize and improve the Services We use your personal information to provide the Services to you, including to fulfill our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send you notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise administer your account, to handle shipments, to facilitate any returns and exchanges, to allow you to write reviews and to create a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.
• Marketing and Advertising We use your personal information for marketing and promotional purposes, such as sending marketing, advertisements and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and other activity on the Services.
• Security and Fraud Prevention We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and create an account, you are responsible for protecting your account information. We strongly recommend that you do not share your username, password, or other access information with anyone else.
• Communicating with you We use your personal information to provide customer support to you, to respond to you, to provide effective services to you, and to maintain our business relationship with you.
• Legal reasons We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in the preparation of civil proceedings, potential or actual litigation, or other adversarial proceedings, and to enforce or investigate potential violations of our terms or policies.

How we share personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes that are subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, provisioning, and shipping).
• With business and marketing partners to provide marketing services and advertising to you. For example, we use Shopify to support personalized ads on third-party services based on your online activity across merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted ads and marketing based on your online activity across merchants and websites.
• When you request, solicit or otherwise consent to us sharing certain information with third parties, such as to send you products or through your use of social media widgets or login integrations.
• With our affiliated companies or otherwise within our group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services to you. Information you submit to the Services is transferred to and shared with Shopify and third parties that may be located in countries other than where you live, for the purpose of providing and improving the Services to you. In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and what rights you may have, please visit Shopify's Consumer Privacy Policy . Depending on where you live, you may exercise certain rights regarding your personal information here Link to Shopify's Privacy Policy Portal .

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on such websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms without limitation as to their use by us or by a third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Data about children

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted. As of the effective date of this Privacy Policy, we are not actually aware of any “sharing” or “selling” (as those terms are defined in applicable law) personal information about anyone under the age of 16.

Security and storage of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they only apply in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

• Right to access/know You may have the right to request access to the personal information we hold about you.
• Right to erasure You may have the right to request that we erase the personal information we hold about you.
• Right to correction You may have the right to request that we correct inaccurate personal information that we hold about you.
• Right to portability You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
• Managing Communication Preferences We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option found in our emails to you. If you opt out, we may still send you non-promotional emails, such as about your account or orders you have placed.

You may exercise any of these rights where provided on the Services or by contacting us using the contact information below. To learn more about how Shopify uses your personal information and what rights you may have, including rights in relation to data processed by Shopify, please visit https://privacy.shopify.com/da.

We will not discriminate against you for exercising these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide evidence that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you would like to complain about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by lodging your complaint with your local data protection authority. For the EEA, you can find a list of the supervisory authorities responsible for data protection here .

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal data outside the European Economic Area (EEA) or the United Kingdom, we will use recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer is to a country assessed as having an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this policy on the protection of personal data, or if you would like to exercise any of the rights you have, please call , send an email to mail@karamelkompagniet.dk. According to applicable data protection laws, we are the data controller of your personal data.